Department of Computer Science

Help Desk

What is it?

The Computer Science Department runs a Help Desk facility - a single point of contact for all queries relating to the departmental computing facilities (both hardware and software), and available to both students and staff.

This is the appropriate place to go if you have problems with accessing CS departmental facilities, to report broken equipment or programs that don't work properly, or to ask for assistance with general programming or similar technical problems.

To get in touch with the Help Desk, send an email to CSC-HELPDESK@liverpool.ac.uk which will raise a ticket in the University's Service Now system, which will then be brought to the attention of the technical support team.

Where is it?

Following changes during the Covid pandemic, the CS Help Desk no longer operates as a physical drop-in centre. Initial contact should always be via the CSC-HELPDESK email address. If an interactive meeting is required, this can be arranged following the initial request - either via a Teams meeting, or in person.

When is it?

Help Desk operates during normal working hours (9-5, Monday-Friday). The Help Desk still operates outside term time (except when the University is officially closed), but responses may be delayed.

Who is it?

The Help Desk is staffed by members of the technical support team:

Staff
Paddy Colleran
Darren Conlon
Andy Craig
Dave Nixon
Dave Shield

What is it not?

A University-wide resource - The Help Desk is purely concerned with the Computer Science departmental facilities. We cannot assist with equipment or software provided by IT Services, or other departments. Please contact the IT Service Desk drop-in centre (in the Sydney Jones library), or see the relevant departmental technical support staff in such cases. Contact details for the IT Service Desk can be found here:

web: http://www.liverpool.ac.uk/it/getting-help/
email: servicedesk@liverpool.ac.uk
phone: 0151 794 4567

An Academic resource - The Help Desk is concerned with supporting the technical facilities of the department - we do not typically have information about academic matters such as student registration, timetables or similar administrative issues. Such queries are best directed to the Student Office on the ground floor of the Ashton Building.

A Teaching resource - Similarly, the Help Desk is not really intended as part of the teaching provision. We can often provide advice with general computing or programming problems, but questions specific to particular modules are best directed to the appropriate lecturer and/or demonstrators.

More information

A copy of the welcome week introduction to CS technical support is available on the CS student webserver.
(Note that you will need to log in using your University username and password to access this document, unless you are working from a machine on the University network).